Here at Shimano, we believe that you, our customers deserve more than just quality products. Our warranty on the rods and reels give you added assurance on your investment. This is an extension of our commitment to you.
Shimano warrants to the original purchaser that this will be free from defects in material and/or workmanship for the period of ten years for reels and one year for fishing rods. Proof of purchase is a necessity for all Australian warranty claims
Shimano fishing reels and rods are built with 'Unequalled Engineering Excellence', to ensure that you have many satisfying years of dependable performance and enjoyable fishing.
In Australia, Shimano Australia Fishing Pty. Ltd and in New Zealand, Shimano New Zealand Limited provide a TEN YEAR WARRANTY on all Shimano fishing reels imported by those two companies into their respective countries, against defects in materials and/or faulty workmanship. They will also offer a ONE YEAR warranty on fishing rods against defects and faulty materials. Our warranties are provided in addition to other rights and remedies that may be available to consumers under applicable law.
The warranty is effective from the date of purchase, to the original purchaser, for all rods (for a period of one year) and reels (for a period of ten years) purchased in Australia and New Zealand after July 1, 2003.
Shimano Australia Fishing Pty. Ltd. and Shimano New Zealand Limited will perform repairs or effect replacement, at their option, with no costs to you other than shipping charges incurred for sending the reel or rod to and from our Service Centre. This warranty does not cover claims arising from normal wear and tear, improper use or neglect or servicing. To the extent permitted by law, this warranty does not cover claims for any incidental or consequential damage resulting from or in connection to the reel or rod.
This warranty will be considered void if it is found that the reel or rod has been subjected to unauthorised alterations, abuse or damage as a result of failure to provide the recommended care and maintenance.
If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To make a claim under this warranty simply send the reel or rod (at your expense) together with your Shimano WARRANTY CARD, proof of purchase and a description of the problem you are experiencing with the reel or rod, along with your name, address and contact phone number to your nearest Shimano dealer or directly to our Service Centre at:
2 Wurrook Circuit, Caringbah, NSW 2229, Australia
P: (02) 9533 0000
F: (02) 9524 8822
Monday to Friday
9:00am to 5:00pm
79 Apollo Drive, Albany,
North Shore City, 0632
P: (09) 478 1969
F: (09) 479 6288
Monday to Friday
8:00am to 5:00pm