Warranty Information
Shimano Reel Warranty
Shimano warrants to the original purchaser that this product will be free from non-conformities in material or workmanship for the period of one year from the date of purchase.
To request repairs (or non-warranty service) send your reel, postage pre-paid, to the Shimano Authorized Warranty Center nearest you. Retailers and wholesale outlets are not required or authorized to perform warranty repairs or exchanges on behalf of Shimano. If sending your reel to Shimano directly, please call for verification on due date as some seasons experience high volume.
All warranty requests must be accompanied by a dated sales receipt, your name, address, telephone number (daytime), email address (optional), and a brief description of the issues related to your warranty request.
The following items will not be covered under warranty:
Non- ARB Ball Bearings, Roller Bearings
Shimano Rod - Limited Lifetime Warranty
As used herein, “Shimano” will mean “Shimano American Corporation” with respect to United States warranty claims and “Shimano Canada Ltd. / LTÉE” with respect to Canadian warranty claims. Shimano and Shimano Canada Ltd. / LTÉE warrant to the original retail purchaser that this rod will be free from non-conformities in materials and workmanship. Shimano's sole obligation under this Limited Lifetime Warranty is to repair or replace, at Shimano's option, a non-conforming rod at no cost to the original retail purchaser other than the cost of packing, insuring, and shipping the rod to Shimano. This Limited Lifetime Warranty will be considered VOID if the rod is found to have been subjected to repairs not authorized by Shimano, or if it has been modified, neglected, improperly maintained, misused, abused, or the appearance of the product reveals damage by your failure to provide proper maintenance.
To request warranty repairs on a United States warranty claim, send your rod, postage prepaid, to Shimano or return it to the retailer that it was purchased from. To request warranty repairs on a Canadian warranty claim, send your rod, postage prepaid to Shimano Canada Ltd. / LTÉE or return it to an Authorized Canadian Warranty Center. All warranty requests must be accompanied by a valid dated sales receipt and a brief note describing the difficulty you are experiencing with the rod in as much detail as possible.
Rods that are repaired or replaced by Shimano or Shimano Canada Ltd. / LTÉE under the terms of this Limited Lifetime Warranty will be shipped back to you with Shimano or Shimano Canada Ltd. / LTÉE paying the return shipping charges. If your rod should be found to require repairs outside of the coverage provided by this Limited Lifetime Warranty, Shimano or Shimano Canada Ltd. / LTÉE will perform the repair or replacement and bill you for parts, labor, and return shipping charges. Retailer and wholesaler outlets are not required to perform warranty repairs or exchanges on behalf of Shimano or Shimano Canada Ltd. / LTÉE, nor are they authorized to modify this warranty in any way.
THIS LIMITED LIFETIME WARRANTY DOES NOT EXTEND TO OR COVER ANY DAMAGE TO THE ROD NOT RESULTING FROM A NON-CONFORMITY IN MATERIAL OR WORKMANSHIP; ANY DAMAGE CAUSED BY MISUSE, ABUSE OR TAMPERING WITH THE ROD BY OTHER THAN NORMAL USE OF THE ROD; OR ANY NON-CONFORMITY OR DAMAGE RESULTING FROM REPAIRS PERFORMED OTHER THAN BY SHIMANO OR AN AUTHORIZED SHIMANO SERVICE PROVIDER.
Shimano Rod - One Year Warranty
As used herein, “Shimano” will mean “Shimano American Corporation” with respect to United States warranty claims and “Shimano Canada Ltd. / LTÉE” with respect to Canadian warranty claims. Shimano and Shimano Canada Ltd./ LTÉE warrants to the original retail purchaser that this rod will be free from non-conformities in materials and workmanship for a period of one (1) year from the date of purchase. During this period Shimano's sole obligation under this Limited One Year Warranty is to repair or replace, at Shimano's option, a non-conforming rod at no cost to the original retail purchaser other than the cost of packing, insuring, and shipping the rod to Shimano. This Limited One Year Warranty will be considered VOID if the rod is found to have been subjected to repairs not authorized by Shimano, or if it has been modified, neglected, improperly maintained, misused, abused, or the appearance of the product reveals damage by your failure to provide proper maintenance.
To request warranty repairs on a United States warranty claim, send your rod, postage prepaid, to Shimano. To request warranty repairs on a Canadian warranty claim, send your rod, postage prepaid to Shimano Canada Ltd. / LTÉE or return it to an Authorized Canadian Warranty Center. All warranty requests must be accompanied by a valid dated sales receipt and a brief note describing the difficulty you are experiencing with the rod in as much detail as possible.
Rods that are repaired or replaced by Shimano or Shimano Canada Ltd. / LTÉE under the terms of this Limited One Year Warranty will be shipped back to you with Shimano or Shimano Canada Ltd. / LTÉE paying the return shipping charges. If your rod should be found to require repairs outside of the Limited One Year Warranty coverage (more than 1 year), Shimano or Shimano Canada Ltd. / LTÉE will perform the repair or replacement and bill you for parts, labor and return shipping charges. Retailer and wholesaler outlets are not required to perform warranty repairs or exchanges on behalf of Shimano or Shimano Canada Ltd. / LTÉE, nor are they authorized to modify this warranty in any way.
THIS LIMITED ONE YEAR WARRANTY DOES NOT EXTEND TO OR COVER ANY DAMAGE TO THE ROD NOT RESULTING FROM A NON-CONFORMITY IN MATERIAL OR WORKMANSHIP; ANY DAMAGE CAUSED BY MISUSE, ABUSE OR TAMPERING WITH THE ROD BY OTHER THAN NORMAL USE OF THE ROD; OR ANY NON-CONFORMITY OR DAMAGE RESULTING FROM REPAIRS PERFORMED OTHER THAN BY SHIMANO OR AN AUTHORIZED SHIMANO SERVICE PROVIDER.