Customer Service
Each time you hook up a fish, the stress affects your tackle. As with any high quality piece of machinery, preventative maintenance can substantially extend its lifetime.

Your Shimano rod or reel has been manufactured from the finest materials and is designed to give long and reliable service.

However, even the finest equipment sometimes requires servicing and in order to ensure that the service is both fast and efficient we have a team of highly skilled technicians.

Here at Shimano, we believe our customers deserve more than just quality products. If you do experience a problem, we strongly advise you to go to your nearest Shimano Service Center or dealer. Our network of Shimano dealers is an extension of our commitment to you.

Another option is to check the service instruction that should be supplied with your Shimano tackle.


General Information on Reel Repair Services
Current Turnaround Time for Reel Repair is 1 week

Download the Reel Repair Request Form
SMO_ReelRepairRequestForm.pdf
Service Pricing
$20 per reel
$30 per conventional or game reel

All pricing is labor only and additional charges may be applied for parts.
Shipping
All orders ship Australian Post unless otherwise specified.

Australia Post - $5.50 inc. GST flat rate for all orders.
Express Post - $16.50




Shimano Fishing Australia

36 Bay Road
Taren Point
NSW 2229

On Site Support Services

p: 02 9526 5279
Monday to Friday
8:30am to 5:00pm

Customer Service

p: 02 9526 2144
Monday to Friday
8:30am to 5:00pm