| Warranty Policy |
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Here at Shimano, we believe that you, our customers deserve more than just quality products. Our warranty on the rods and reels give you added assurance on your investment. This is an extension of our commitment to you.
Shimano warrants to the original purchaser that this will be free from non-conformities in material or workmanships for the period of ten years for reels and one year for fishing rods. Proof of purchase data is a necessity for all Australian warranty claims.
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| Warranty Australia |
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Shimano fishing reels are built with 'Unequalled engineering Excellence', to ensure that you have may satisfying years of dependable performance and enjoyable fishing.
In Australia, Dunphy Sports Fishing Imports Pty. Ltd and in New Zealand, Douglas Johnson and Co. Limited provide a TEN YEAR WARRANTY on all Shimano fishing reels imported by those two companies into their respective countries, against defects in materials and/or faulty workmanship. They will also offer a one year warranty on fishing rods against defects and faulty materials.
The warranty is effective from the date of purchase, to the original purchaser, for all rods and reels purchased in Australia and New Zealand.
Dunphy Sports Fishing Imports Pty. Ltd. and Douglas Johnson and Co. limited will perform repairs or effect replacement, at their option, with no costs to you other than shipping charges incurred to and from our service facility.
This warranty does not cover claims for the incidental or consequential damage, normal wear and tear, improper use or neglect.
This warranty will be considered void if it is found that the reel has been subjected to unauthorised alterations, abuse or damage as a result of failure to provide the recommended care and maintenance.
To request a warranty repair, simply send the reel and, your Shimano TEN YEAR WARRANTY CARD, proof of purchase and a description of the difficulty you are experiencing, along with name, address and contact phone number to your nearest Shimano dealer or directly to our service centre's.
Dunphy Sports/ Fishing Imports Pty. Ltd. (Shimano Australia)
36 Bay Road Taren Point,
NSW 2229 Australia
Ph: 9526 2144
Fax: 9526 2510
Douglas Johnson & Co.
(Shimano New Zealand)
15 Canaveral Drive
Albany
New Zealand
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